Privacy Policy
Last updated: February 2026
Welcome to Petzone [petzoneshop.in]
Your privacy is important to us, and this Privacy Policy explains how we collect, use, protect, and share your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, book an appointment, or contact us for support.
Personal information (name, email address, billing or shipping address, phone number)
Pet information (name, breed, age, medical history)
Order details and purchase history
Payment information (processed securely through third-party providers)
Communication preferences
2. Automatically Collected Information
IP address
Browser type
Device information
Pages visited and time spent on the website
Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
Provide and maintain our services
Verify identity via OTP
Process transactions and send related information
Send appointment reminders and service updates
Respond to your comments and questions
Improve our services and develop new features
4. Mobile Number & OTP Usage
If you choose to log in or verify your account using mobile OTP:
Your mobile number is used only for authentication and order communication
We do not sell or share your mobile number with third parties for marketing
OTP messages are sent securely via trusted SMS gateways
5. Cookies
Petzone Shop uses cookies to:
Remember your preferences
Maintain login sessions
Improve website performance
Analyze traffic and usage patterns
You can disable cookies in your browser settings, but some features of the website may not function properly.
6. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
With service providers who assist us in operating our business
When required by law or to protect our rights
In connection with a business transfer or merger
We may share your information only with:
Payment gateway providers
Shipping and delivery partners
SMS / email service providers
Legal authorities if required by law
7. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
8. Your Rights
You have the right to:
Access and update your personal information
Request deletion of your personal information
Opt-out of marketing communications
Request a copy of your data
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
10. Children’s Information
Petzone Shop does not knowingly collect personal information from children under 18.
If you believe a child has provided us with personal data, please contact us immediately.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@petzoneshop.in
Phone: +91 8750364353
Address: B8/21(CA, Central Park, Beside Old Police Station, B8, Block B, Near Old Police Station, B7 Road, Kalyani-741235, West Bengal